Senior Account Director

London (Hybrid Working)

A benchmarked salary between £59,400 to £65,880 based on your level within our progression framework. You can read more about our approach to performance, salary, and progression here.

In addition, we offer a lucrative commission structure and performance bonuses (we’re proud of consistently achieving our targets!). Full details of our commission package will be shared during the interview process.

👋 Who we are

Born Social is a full service social media agency designed for the new era of advertising. Our client list includes household names like Guinness, Primark, Ford, Mars and ASDA as well as the next generation of big brands like Nando’s, Seedlip and Peloton.

As a proud B Corp we work hard to attract, retain and develop the best social-first talent and create a culture where individuals can thrive. We’re a team of over 150 people across the UK & US and growing!

As Senior Account Director you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

✏️ What you'll be doing:

• Leading our account teams to deliver best in class social first strategy, creative, media and community strategy. Responsible for ensuring the output being developed helps us meet our strategic objectives.
• Leading the development of our Senior Client Relationships and services strategy, responsible for getting under the skin of the brands we partner with and using this insight to inform account direction.
• Leading the commercial management of your account scopes, ensuring all scopes of work are delivered and reporting on their performance.
• Supporting the development of the Client Services department through teaching, process iteration and reporting.

👀 Who we're looking for:.

• You have 5+ years experience in a Client Services role in an agency setting
• You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
• You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
• You've got experience in the commercial running of account work
• You've got a proven track record of retaining, developing and ultimately growing accounts
• You're passionate about improving client experience and love the relationship development needed to do this
• Ideally, you've got experience working with global brands, ideally in FMCG

✌️ Our values:

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.

See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.

Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute...is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

💙 Everyone's welcome:

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

Born Social 🤝 Croud

Born Social is proud to be part of Croud. Together we are a global, full service digital marketing agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our shared culture is designed to elevate everyone, with a focus on trust, collaboration, innovation, generosity and purpose.