Business Director

NEW YORK CITY, USA (Hybrid Working - 3 days in the office per week) 

A benchmarked salary between $160,000 to $185,000 based on your level within our progression framework.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

WHO WE ARE
We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work.

We're powered by Croud, a leading performance marketing agency. As agencies, we work closely to help brands bring creative and performance together. As a result you’ll benefit from being part of the Croud Group, office and team.

We're looking for a Business Director who's key objective will be the successful delivery of account development, commercial performance and retention of key clients, while supporting leadership of the client services department. Key results will being client retention (increase in average contract value & client NPS), client growth (hitting annual account growth target), & team pride in our work (NPS of US team members)

WHAT YOU'LL BE DOING

• Client Services Delivery: Working as a Client Services lead on key and complex required accounts, leading by setting the standard as well as through the coaching of others. Output might include troubleshooting of any senior client delivery issues alongside our Seniors and VPs supporting annual scope and contract renewals, growth proposals or pitches and the development of quality strategic and creative work. Targeting 25% billable on key work-streams when required.

• Account Development: Oversight of and point of escalation for key agency opportunities, running and winning pitch and proposal processes for new brands or service lines within existing clients. Creating new opportunities through account plans, client marketing, networking, entertainment, relationship building, and thought leadership and supporting SADs in the execution of their account plans. Frequent and clear reporting of growth and pipeline across accounts being overseen, driving momentum in the pipeline and leading process change if required. . the development of our Senior Client Relationships and services strategy, responsible for getting under the skin of the brands we partner with and using this insight to inform account direction.

• People Leadership: Leadership of SADs. Owning the personal and professional development of them through the running of weeklies, monthlies and performance reviews. Ensuring they are supported and thriving personally and professionally and positively impacting output in their accounts and department.

• Client Services Development and Operations: Ensuring that we have a high performing team by supporting professional development plans, understanding key areas of role development, implement department ways of working and onboarding for the department. Supporting operations by forecasting talent needs.

• Internal Reporting: Liaising with VPs, BDs and Leadership to report on the commercial performance and health of existing clients. Sharing insight on our team, work, delivery and structure and leading the communication and roll out of process, people or operational changes.

WHO WE'RE LOOKING FOR

• You have 7+ years of people leadership experience in a Client Services role in an agency setting
• You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
• You have a strong understanding of the principles of good project management and Client Services, and have helped to develop this in others
• You've got experience in the commercial running of account work
• You've got a proven track record of retaining, developing and ultimately growing accounts
• You're passionate about improving client experience and love the relationship development needed to do this
• Ideally, you've got experience working with global brands, even better in FMCG

VALUES

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. 

⚡️ See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

⚡️ Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

⚡️ Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. 

⚡️ Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

⚡️ Consciously Contribute...is bigger than all the others.  It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.  

EVERYONE'S WELCOME

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

PERKS AND BENEFITS

Every Born Social US employee is eligible for the benefits listed here on the Croud careers site, which include:

• 💎 20 days vacation a year + 12 public holidays
• 💎 Full Paid Medical Insurance (including dental and vision)
  
• 💎 Annual performance bonus
  
• 💎 401k matching plan
  
• 💎 Gym Membership contributions
  
• 💎 Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
  
• 💎 Free home office chair and screen
  
• 💎 Quarterly team offsites / Regular socials
  
• 💎 Free Citibike membership
  
• 💎 Recruitment referrals bonus
  
• 💎 Agile working policy

Standard working hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it will also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, ethnicity, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.